Current Pain Points in Travel Agency Operations:

• Time Drain: Agents spend up to 70% of their time answering repetitive questions about packages, policies, and destinations
• Inconsistent Information: Different agents provide varying answers to the same questions
• Peak Period Bottlenecks: During busy seasons, response times can extend to hours or days
• Documentation Challenges: Agents constantly reference multiple sources to provide accurate information

The Result: Frustrated customers, overwhelmed staff, missed booking opportunities, and operational inefficiency that directly impacts your bottom line.