How the RAG Chatbot Works
Intelligent Architecture Behind Seamless Customer Interactions
Technical Workflow Components
- Webhooks: Receive and verify WhatsApp messages through Meta's API
- Message Processing: Parse incoming messages and determine intent
- Knowledge Base: Store product information in Qdrant vector database
- RAG System: Retrieve relevant context from your documents
- OpenAI Integration: Generate accurate, contextual responses
- Response Delivery: Send professional answers back via WhatsApp
The RAG Advantage
Unlike standard chatbots, our Retrieval-Augmented Generation system doesn't just rely on pre-trained knowledge. It searches your specific business documents to provide responses based on your exact products, policies, and information.