Current Support Challenges:

• Manual ticket creation consuming up to 2 hours daily per agent
• Customer messages frequently lost between platforms
• No centralized system for tracking conversation history
• Inefficient user data retrieval causing delays
• Inability to broadcast important updates consistently
• Support staff constantly switching between tools

The Real Impact: These inefficiencies create frustrated customers, overwhelmed support teams, and a significant drain on resources that could be directed toward growth initiatives instead of administrative overhead.