Key Benefits:

• Time Efficiency: Eliminate ~95% of time spent on manual ticket monitoring
• Faster Resolution: Average response time reduced by 74%
• 24/7 Monitoring: Continuous awareness of ticket queue without staffing concerns
• Enhanced Collaboration: Central notification in Teams improves team coordination
• Customizable Alerts: Configure which ticket statuses trigger notifications
• Reliable Delivery: Redis ensures no tickets are missed or notified twice
• Easy Implementation: Standard integrations without complex custom code

ROI Timeline: Immediate time savings from day one, with full return typically achieved within the first week of implementation.