Current Pain Points:

• Support teams spend up to 2 hours daily manually refreshing ticket dashboards
• Critical tickets often sit unnoticed for extended periods
• Team members constantly switch between ConnectWise and communication tools
• After-hours tickets may remain undiscovered until the next business day
• Manual monitoring is inconsistent and highly prone to human error

The Impact:

These inefficiencies create delayed responses, decreased customer satisfaction, and wasted staff resources that could be better utilized solving actual technical problems rather than performing monotonous monitoring tasks.