The Problem: Ecommerce businesses face a constant flood of mixed customer inquiries, creating critical challenges:

• Support staff waste hours manually sorting and routing messages
• Misrouted inquiries bounce between departments, delaying responses
• Peak periods create unmanageable backlogs affecting customer satisfaction
• Inconsistent categorization leads to unbalanced workloads across teams

The Solution: Our AI workflow eliminates these bottlenecks by intelligently classifying and routing inquiries in seconds, ensuring every message reaches the right department immediately—no human sorting required. Response times drop from hours to minutes while maintaining quality and consistency.