Stop Relying on Manual Ticket Checks

In today's fast-paced support environment, unassigned tickets can easily slip through the cracks. When tickets remain unassigned, customer satisfaction plummets, SLAs are missed, and your team's reputation suffers.

This automated workflow solves this critical business problem by:

• Automatically identifying all new and open ZenDesk tickets without an assigned agent
• Posting them directly to your team's Slack channel on a customizable schedule
• Creating immediate visibility for your entire support organization
• Eliminating the need for constant manual checking of ticket queues

With minimal setup time and zero ongoing maintenance, this automation provides immediate ROI through dramatic time savings, faster response times, and improved customer satisfaction. Let's explore how this simple but powerful workflow can transform your support operations.