Transform Your Social Media Monitoring Strategy

Staying on top of customer profile changes on Facebook has traditionally been a manual, time-consuming process that frequently leads to missed opportunities and delayed responses. Today's marketing and customer service teams need real-time visibility into these valuable customer signals.

This workflow automation solution bridges the gap between Facebook and your team communication channels by:

• Automatically detecting when users update their Facebook profiles
• Capturing specific details about what changed
• Delivering immediate, formatted notifications to your team via Mattermost
• Enabling proactive customer engagement based on profile changes

By implementing this solution, organizations typically reduce social media monitoring time by up to 95% while dramatically improving response times and customer engagement opportunities. The result is enhanced customer relationships, better data for personalization, and more efficient team operations.