Current WhatsApp Support Pain Points:

• Time-Intensive Monitoring: Staff spends hours watching for incoming messages
• Format Complexity: Manual handling of text, images, audio, and video requires different tools
• Response Delays: Research and response formulation creates customer wait times
• Inconsistent Quality: Response quality varies based on staff knowledge and availability
• Scalability Issues: Support quality drops during high-volume periods

These challenges result in missed opportunities, frustrated customers, and inefficient use of valuable human resources - all while your competitors who implement automation gain significant advantages in customer experience and operational efficiency.