Current Pain Points:

• IT staff spend valuable time manually checking ServiceNow for new incidents
• Critical incidents may go unnoticed during busy periods
• Incident details must be manually formatted and communicated to teams
• Response delays impact service level agreements and user satisfaction
• High-volume incident periods create significant monitoring burden

The Automated Solution:

This workflow automatically polls ServiceNow every 5 minutes, formats incident details into structured Slack messages, and delivers notifications to your collaboration hub—eliminating all manual steps in the notification process while ensuring critical information reaches the right people immediately.