Two Seamlessly Integrated Process Flows

1. Email Support Flow

• Gmail trigger monitors inbox for new messages
• AI classifies incoming emails by type and priority
• Vector similarity search retrieves relevant knowledge
• LangChain agent generates contextual responses
• AI drafts personalized replies using retrieved knowledge
• Complete drafts created in Gmail for optional human review

2. Document Management Flow

• Monitors Google Drive for knowledge base updates
• Processes documents into searchable vector embeddings
• Maintains current knowledge through automatic updates
• Ensures responses always reflect latest documentation