How CallForge Works
Five Steps to Automated Call Intelligence
The Technical Blueprint
Data Collection Retrieves call metadata, speaker information, and transcript data from Gong.io API
Speaker Classification Intelligently identifies internal sales team members vs. external customers
Data Enrichment Connects with Salesforce to retrieve opportunity details and leverages PeopleDataLabs to add company intelligence
Transcript Structuring Transforms raw text into properly formatted, speaker-identified conversations
AI-Ready Formatting Prepares the enriched, structured data for AI analysis tools and models