The Technical Workflow

1. A webhook in Zendesk triggers when new tickets are created
2. The workflow creates a dedicated Slack thread with ticket details
3. The Slack thread ID is stored back in a custom Zendesk ticket field
4. When comments are added to the Zendesk ticket, they automatically appear in the Slack thread
5. All updates stay in sync without manual intervention

Setup Requirements

• Zendesk account with admin access to configure webhooks and custom fields
• Slack workspace with permissions to post messages
• n8n workflow automation platform to orchestrate the integration