Current Challenges Without Integration:

• Support agents manually create Asana tasks for implementation teams
• Critical time wasted copying/pasting ticket details between platforms
• Customer communications often missed or delayed in transit
• Teams constantly switching between tools, reducing productivity
• No single source of truth for customer issue status
• Implementation teams lack context from ongoing customer conversations

The Result: Delayed responses, duplicated effort, information gaps, and ultimately frustrated customers who feel their concerns aren't being addressed efficiently.