The Support Team's Daily Struggle

• Support managers waste 15-20 minutes manually exporting Zammad data
• Team members spend valuable time searching for their assigned tickets
• Critical issues risk being overlooked during rushed reviews
• Inconsistent information sharing leads to duplicate work
• Distributed teams experience delays due to time zone differences

These inefficiencies cost the average support team 1.5-2 hours of productive time daily—time that should be spent resolving customer issues rather than tracking them down.